Hear from Our Customers
Most plumbing companies show up and start digging. They’re guessing. You’re paying for that guesswork—in time, in money, and in the condition of your property afterward.
We do things differently. A waterproof camera goes through your sewer line and shows you, in real time, what’s blocking it, where the damage is, and how bad it actually is. You get digital footage and a written report that explains what needs fixing and what doesn’t.
That clarity matters when you’re looking at a potential $6,000 repair. It’s the difference between replacing 10 feet of pipe and replacing your entire system. It’s also how you avoid paying for work you don’t need—because you’ll see the same footage we do.
We’ve been serving Northwest Harbor and Suffolk County for over a decade. We were here before the 2019 cesspool ban, and we’ve helped hundreds of property owners navigate what that regulation actually means for their systems.
We’re not the company that oversells you on a full replacement when a targeted repair would work. We use camera technology to show you what’s really happening underground—and then we recommend what makes sense for your system, your timeline, and your budget.
You’re dealing with sandy soil, high water tables, and some of the strictest environmental regulations on Long Island. We know how those conditions affect your pipes, and we know how to work with them.
First, we locate your cleanout access point—that’s where the camera enters your sewer line. If your system doesn’t have one or we can’t access it, we’ll let you know before we start.
Then we feed a high-definition camera through the line. It’s waterproof, flexible, and equipped with LED lighting so we can see even in completely blocked pipes. As it moves through, we’re watching the live feed and recording everything.
We’re looking for cracks, root intrusion, blockages, pipe separation, and any signs of deterioration. The camera also has a locator that sends a signal to the surface, so we know exactly where the problem is—down to the foot.
Once we’re done, you get a copy of the footage and a written assessment. We’ll walk you through what we found, explain what it means, and give you options. If it’s something simple like a clog, we can usually clear it the same day with hydro jetting or snaking. If it’s structural damage, we’ll tell you what section needs repair and what it’ll cost.
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You get a full video recording of your sewer line from entry point to street connection or septic tank. That recording is time-stamped, and you keep a copy.
You also get a written report that identifies any issues we found—roots, cracks, blockages, bellied pipe sections, or deterioration. We’ll note the depth and location of each problem so there’s no confusion later.
In Northwest Harbor, this matters more than in other areas. Your property likely sits on sandy soil near the coast, which means faster drainage but also more shifting. Older homes here often have clay or cast iron pipes that crack under that movement. Tree roots from the dense woodland areas find those cracks fast.
If we find something during the inspection, we’ll explain your options on the spot. A lot of times, the inspection fee gets credited toward the repair if you move forward the same day. You’re not paying twice—you’re getting a clear diagnosis and a smart plan to fix it without surprises.
Most camera inspections in Suffolk County run between $272 and $1,737, depending on how much pipe you need inspected and how accessible your system is. If your line is straightforward and under 100 feet, you’re usually on the lower end. If we’re inspecting a longer run or dealing with multiple access points, it goes up.
Emergency or after-hours inspections add $150 to $300 to that base cost. But if you’re calling because of a backup or slow drain, waiting usually makes it worse—and more expensive.
We’ll credit the inspection fee toward your repair if you move forward the same day. You’re not paying twice.
Yes. The camera has a built-in locator that sends a signal to a receiver we use above ground. Once we spot the problem on the video feed, we mark the exact location on your property—usually within a foot or two.
That’s a big deal if you’re looking at a repair. Instead of digging up 40 feet of yard hoping to find the break, we dig in one spot and fix it. Less disruption, lower cost, faster turnaround.
This is especially useful in Northwest Harbor, where a lot of properties have long driveways, landscaping, or woodland areas between the house and the street. Knowing exactly where to dig saves you from tearing up more of your property than necessary.
Camera inspections catch most of the issues that lead to backups or system failure. That includes tree root intrusion, which is common here because of how many mature trees are on these properties. Roots grow into cracks or joints looking for water, and once they’re in, they expand and block the line.
We also find deteriorated or collapsed pipe sections, especially in older homes with clay or cast iron. Bellied pipes—sections that have sunk or shifted—show up clearly on camera because water pools in them instead of draining.
Blockages from grease, debris, or foreign objects are obvious on video. So are cracks, separations at the joints, and infiltration from groundwater. If your pipe is failing, the camera will show it before it turns into a full backup or sinkhole in your yard.
If the home has a septic system or cesspool, yes. You want to know what you’re inheriting before you close. A lot of older systems in this area are grandfathered in under old regulations, but that doesn’t mean they’re in good shape.
A camera inspection shows you whether the pipes are cracked, root-damaged, or near failure. It also tells you if the previous owner did any patchwork repairs that are just buying time. That information gives you leverage during negotiations, or it helps you budget for what’s coming.
Suffolk County banned cesspool-to-cesspool replacements in 2019. If the system fails after you buy, you’re looking at a full upgrade to a compliant septic system—which can run $15,000 to $25,000. A $500 inspection before closing can save you from a $20,000 surprise six months later.
Most inspections take 45 minutes to an hour, depending on how much line we’re inspecting and whether we run into any access issues. If your system is straightforward and we’re just checking the main line from the house to the street or tank, it’s usually on the shorter end.
If we find a blockage or damage and you want it cleared or repaired the same day, that adds time. Hydro jetting a clog might add another 30 to 60 minutes. A trenchless spot repair could take a few hours, depending on the location and severity.
We’ll give you a time estimate before we start so you know what to expect. Most of our Northwest Harbor customers are surprised by how fast it goes—especially compared to the alternative of digging up half the yard to find a problem.
No. The camera is designed to move through your pipes without causing any damage. It’s flexible, waterproof, and small enough to navigate bends and turns. The only contact it makes is with the pipe walls, and it’s not abrasive.
If your pipes are already severely damaged or collapsed, the camera might not be able to get past that section—but that tells us something important too. It confirms there’s a structural issue that needs repair, and it shows us exactly where it is.
This is one of the main reasons camera inspections are so valuable. You get a full diagnostic without tearing anything apart. No excavation, no guesswork, no unnecessary damage to your property. Just clear information about what’s happening underground and what needs to be done about it.
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